Service & support

Service is a promise we not only like to talk about – it’s also a promise we keep. We provide competent, personal support throughout all stages to ensure your email marketing is successful. After all, you want a system that has the ideal fit to your demands. Our service and support team are at your disposal: from the initial set-up, through conceptualisation and technical questions, to the actual dispatch. We will also gladly inform you of suitable additional functions from our comprehensive feature pool and activate these for you.   

Full service for all project phases
We advise during the integration of optivo® broadmail with your other corporate applications and systems with straightforward, uncomplicated support. German, English and Polish native speakers are available to you. Our service team can be personally reached during business hours via email, telephone and fax. A special Service Hotline is available for telephone enquiries. Naturally, you will also be able to rely on fast response times. 

You want more? You get more!
Our experienced customer service specialists accompany you throughout large projects at every step. Make use of our professional project management service to execute your projects with maximum success. A dedicated contact person is at you side to answer all your questions – no matter if concerning the technical implementation or integration with your company-wide systems.

Do you still want more? Then check out our Full Service package. You simply tell us want you want for your email communication and we execute it – to a tee! For consistently professional newsletters and campaigns from a single source.

Stay up to date with our additional services
From the plethora of articles and best-practice examples, we summarise everything worth knowing in field of email marketing: competently, compressed and interactively. Our email marketing blog regularly breaks the news on everything that is interesting and the latest news on developments in the field. Our customer newsletter, which is sent out at regular intervals, ensures you stay up-to-date with relevant information. Our technical documentation is also updated with every new version, which means you always have a clear overview of latest functions, features and product specifications – to make sure you use optivo® broadmail as effectively as possible.